Medical Office Staff Education

Our medical office staff seminars are an excellent resource for helping a busy practice administrator educate staff on customer relationships, documentation, effective processes, and other topics designed to help mitigate risk in a medical practice.

Expect the Unexpected

Plan ahead and use a team approach to develop simple, stepwise responses to emergency situations. This timely program addresses protocols for staff to consider for cardiac events, allergic reactions, violence in the healthcare setting, in-office injury, and others. Encouraging staff to be prepared and implement risk reduction strategies can be helpful when the unexpected could be today.

Incident Reporting Seminar

Incident reporting provides valuable insight into your practice operations, and potential breakdowns in patient and staff safety processes. Front-line staff members often have the most knowledge of when breakdowns or near misses (close calls) occur. This short seminar is a staff primer on incident reporting, outlining its purpose and value to your organization. Be informed to stay informed.

Where's the Risk? Risk Management Principles to Apply in Practice-Based Scenarios

All staff have a role to play in reducing risk. This scenario-based program will explore various examples of risk-prone areas, and include discussion on applying risk management strategies to help decrease potential liability exposure in those areas.

A Day in the Life: A Patient's Perspective

A patient’s experience before, during and after an office appointment may not only affect patient satisfaction but could also impact liability risks. This scenario-based program will help staff understand the patient’s journey through a medical office appointment and help staff identify opportunities for improvement.

Link Think: Understanding the Chain of Command

Hospital and healthcare organization staff may face circumstances that call for intervention from their supervisor. Chain of command can be a valuable tool in addressing a specific situation within the organization. This webinar, presented by ProAssurance Risk Resource and Claims Directors, offers considerations for a chain of command process in your organization, along with examples of professional liability claims.

Sound Bytes: Syncing Technology & Risk Management

Emerging trends in technology are impacting physician practices. This program helps to develop both effective techniques to enhance patient safety and decrease liability risks associated with today’s technology. We will identify and discuss communication issues with patients and among clinic staff.