Staff Education
Our staff education seminars are an excellent resource for helping a busy practice administrator educate staff on customer relationships, documentation, effective processes, and other topics designed to help mitigate risk in a medical practice.
This training course examines how to identify types of disruptive behavior and the various circumstances or situations that may trigger unwanted conduct. Gain knowledge and implement risk mitigation strategies when staff encounter problematic behavior.
Plan ahead and use a team approach to develop simple, stepwise responses to emergency situations. This timely program addresses protocols for staff to consider for cardiac events, allergic reactions, violence in the healthcare setting, in-office injury, and others. Encouraging staff to be prepared and implement risk reduction strategies can be helpful when the unexpected could be today.
Incident reporting provides valuable insight into your practice operations, and potential breakdowns in patient and staff safety processes. Front-line staff members often have the most knowledge of when breakdowns or near misses (close calls) occur. This short seminar is a staff primer on incident reporting, outlining its purpose and value to your organization. Be informed to stay informed.
All staff have a role to play in reducing risk. This scenario-based program will explore various examples of risk-prone areas, and include discussion on applying risk management strategies to help decrease potential liability exposure in those areas.
A patient’s experience before, during and after an office appointment may not only affect patient satisfaction but could also impact liability risks. This scenario-based program will help staff understand the patient’s journey through a medical office appointment and help staff identify opportunities for improvement.
Hospital and healthcare organization staff may face circumstances that call for intervention from their supervisor. Chain of command can be a valuable tool in addressing a specific situation within the organization. This webinar, presented by ProAssurance Risk Resource and Claims Directors, offers considerations for a chain of command process in your organization, along with examples of professional liability claims.
Emerging trends in technology are impacting physician practices. This program helps to develop both effective techniques to enhance patient safety and decrease liability risks associated with today’s technology. We will identify and discuss communication issues with patients and among clinic staff.